In accordance with the laws of the Dominican Republic and international regulations on the protection of personal data, Xpedia Jet is committed to providing the best possible service to its customers and protecting the confidentiality of their personal data and information collected through our various marketing channels. We ensure that personal data and all information are used solely for the purpose of providing quality service, based on an understanding of our customers’ interests and needs, as detailed in our privacy policy.

“Personal data” refers to any information relating to an identified or identifiable natural person. “Sensitive data” covers data concerning the private sphere of the data subject or whose misuse could lead to discrimination or pose a serious risk to the data subject.

Xpedia Jet undertakes not to sell or share, in whole or in part, the information mentioned above. Personal data will only be transferred or disclosed at the request of a competent authority. Otherwise, Xpedia Jet , as well as its affiliates and subsidiaries, will only use this data and information for the purposes established herein, provided that they have obtained the express consent of the data owner.

All information obtained during credit card transactions through our channels will only be used to complete the specific purchase for which the information was disclosed.

In accordance with the laws of the Dominican Republic and international regulations on the protection of personal data, Xpedia Jet is committed to providing the best possible service to its customers and protecting the confidentiality of their personal data and information collected through our various marketing channels. We ensure that personal data and all information are used solely for the purpose of providing quality service, based on an understanding of our customers’ interests and needs, as detailed in our privacy policy.

“Personal data” refers to any information relating to an identified or identifiable natural person. “Sensitive data” covers data concerning the private sphere of the data subject or whose misuse could lead to discrimination or pose a serious risk to the data subject.

Xpedia Jet undertakes not to sell or share, in whole or in part, the information mentioned above. Personal data will only be transferred or disclosed at the request of a competent authority. Otherwise, Xpedia Jet, as well as its affiliates and subsidiaries, will only use this data and information for the purposes established herein, provided they have obtained the express consent of the data owner.

All information obtained during credit card transactions through our channels will only be used to complete the specific purchase for which the information was disclosed.

Our mission is to guarantee the right to confidentiality of the personal data of our clients, employees and business partners, in compliance with applicable law and other regulations relating to the protection of personal data.

Our goal is to maintain the trust of our customers, employees and business partners in our processes for collecting, using, storing, protecting, processing and transferring their personal data.

By accepting this Privacy Policy, you give your free, express, and informed consent to Xpedia Jet for the collection, use, processing, storage, and transfer, in whole or in part, of your Personal Data and/or the Personal Data of other owners who have authorized you to do so, in order to ensure the provision and performance of the contracted services and for the purposes set forth in this Privacy Policy. Acceptance and consent are formalized at the following address:

• Check and/or select the checkboxes in the booking, purchase and/or website flows.
• Purchasing one of our services through our points of sale and/or our customer service by means other than face-to-face.
• In the case of call centers, continue the call after listening to the recording regarding the use of personal data.

As a customer, traveler, and potential user, I consent to receiving searches or quotes for flights, products, and/or services on the Xpedia Jet websites and/or call center.

I am signing up to receive promotions and/or news about products and/or services offered by Xpedia Jet

I submit the Personal Data necessary to respond to my requests and/or complaints, using the activated channels and/or using Xpedia Jet’s self-management channels and forms.

I use your website and/or digital channels by accepting the use of cookies to continue browsing and accessing your content. I understand that I can manage my preferences to disable unwanted cookies.

I provide and/or submit documents such as medical certificates to justify travel cancellations, absences or unforeseen circumstances, or information on a health condition that may result in medical contraindications or instructions for the use of specialized medical devices.

Performing any of the aforementioned actions will constitute unequivocal proof of my acceptance of this privacy policy and my consent to the processing of my personal data by Xpedia Jet. If I make my booking through a booking system provider (“GDS”), such as Expedia, Kayak, Booking, etc., I will review the GDS’s privacy policy.

We collect information from our customers in various ways, either directly or through visits to our website, use of our services, and/or direct interactions. The types of data we collect are as follows:

• Identifiers, such as first name and last name.
• Contact information, such as home address, nationality, gender, date of birth and email address.
• Number and copy of identity documents, such as identity card, passport or other identification documents.
• Telephone numbers.
• Payment information, such as credit card and bank account details.
• Internet Protocol (IP) address.
• Commercial information provided by the applicant companies.
• Biometric information during the boarding procedure.
• Information about internet or other electronic network activity.
• Geolocation data.
• Audio, electronic, visual or other similar information.
• Professional or employment-related information.
• Information about education.
• Travel preferences and special requests.
• Purchase information.
• User data and activity data from our websites and mobile applications.
• Health-related data.
• Contact details of third parties in case of emergency.
• All this information is collected directly from our customers for various purposes related to the provision of our services.

The information we obtain directly from our customers comes from a variety of interactions and processes, such as

• Audit the investigation processes.
• Flight bookings.
• Online booking management, including adjustments and revisions.
• Online or in-person registration.
• Complete the advance passenger information forms for scheduled flights.
• Participation in online chats with customer service agents.
• Telephone calls to our reservation centers.
• Use of our website.
• Collection and delivery of parcels for shipment.
• Creation of guides for parcel delivery.
• Opening credit accounts for shipping goods.
• Invoice and payment processing.
• Solve shipping-related problems.
• Compliance with customs regulations.
• Handling complaints and inquiries.
• Use of our website and mobile applications.

We use this information to provide and improve our services, manage bookings and registrations, and stay in touch with our customers. It may also be used for marketing purposes, although customers can object to this at any time.

In addition, in specific situations, such as in-flight medical emergencies, we may share customer information with doctors or other security personnel. We also share information with customs and immigration services, in accordance with applicable regulations.

It is important to note that due to the international nature of our business, information may be transferred to recipients located in countries other than that of the client, but we maintain appropriate security measures to protect personal data.

We protect personal information through appropriate physical, administrative and technical measures to prevent loss, misuse or alteration, and we ensure that only authorized persons have access to it.

Our online payment platform uses SSL (Secure Sockets Layer) technology to ensure that communication between your device and us is secure and encrypted, thus protecting your data from unauthorized third parties.

When you make transactions abroad, your bank may temporarily block your credit card for security reasons. We recommend checking with and contacting your bank before making online purchases outside your country of residence to avoid any inconvenience.

Regarding links to other websites, we have no control over the security and privacy policies of those sites and are not responsible for any information you enter on those sites.

Regarding the use of cookies, these are small files that our website sends to your browser and that allow us to personalize your browsing experience. You can configure cookies according to your preferences in the relevant section of your browser. If you choose to disable them, some parts of the site may not function correctly.

We use persistent cookies to recognize users when they return to the site and session cookies to transmit information between pages. We also work with selected partners who may set cookies to personalize advertisements or fulfill contractual obligations, although these cookies do not store personal or credit card information.

For embedded content from social networks, such as YouTube videos, or for sharing content on social networks like Facebook or Twitter, cookies may be installed by those sites. We have no control over these cookies and recommend that you review the cookie policies of the relevant third parties.

If you choose to disable, reject, or block our cookies, some parts of the site may not function properly or may be inaccessible. Participation in flight status alerts and other wireless services is optional and requires only basic relevant information.

Xpedia Jet complies with the law on the protection of children’s online privacy by ensuring that the processing of minors’ personal data is done with the prior, specific, and explicit consent of at least one parent or legal guardian. We do not knowingly collect personal information from children under the age of 12, but if this occurs without consent, parents or guardians can request the deletion of this information and cancel any promotional contact opportunities for the child.

Regarding the retention period for information, we retain personal data for as long as necessary for the provision of services and in accordance with applicable regulations requiring information retention periods.

Customers have rights regarding their personal data, including the right to know what information we collect and how we use it, the right to erasure, access, rectification, objection, and data portability. To exercise these rights, you can fill out a personal data request form.

For more details on the personal data collected by Xpedia Jet and any other privacy-related information, customers can contact us through the following channels: